Services

Washington Area Network Services, LLC (WANS) has demonstrated its capacity to deliver quality services to a diverse client base of nonprofit organizations, small and large businesses, and government agencies. The depth and breadth of our capacity is reflected in the number and kind of services we offer:

• Network Security: we provide a full range of security options to protect mission-critical data. For maximum security, we promote a combination of Trend Micro Neat Suite, WatchGuard Firewall devices, and Norton’s Anti-virus Suite. These three products ensure security from server to desktop.

• LAN/WAN Design and Build-out: we specialize in helping non-profits and small business improve their technology infrastructure. We provided network design implementation services for organization’s start-up phase, as well as cabling/wiring layout and installation during its relocation.

• Hardware/Software Upgrades: we monitor hardware warranties and software upgrades in order to provide up-to-date information help organizations reach peak efficiency by implementing the best available technologies. Our collaboration culminated in a region-wide change in technical capacity for one of the key service providers in our nation’s economy.

• Data Migration: we are charged with managing and migrating data for a number of clients. We take this obligation seriously, understanding that data management has practical, financial and sometimes legal implications. We make every effort to ensure that data is secure, duplicated and migrated successfully, so that employee down-time is minimized and mission-critical information remains available.

• Wireless Solutions: the flexibility of wireless solutions is a benefit many of our clients enjoy. We install wireless networks and wireless infrastructure for businesses which enable them to take advantage of leading edge technology.

• Internet Connectivity Assistance: in the event that there is an interruption in internet service, we will work tirelessly until the problem is resolved. We identify where the problem resides—hardware, wiring, or the Internet Service Provider, etc.—and implement the appropriate solution. Oftentimes, we work with clients to troubleshoot internet connectivity problems outside the office in addition to our in-house support.

• Internet & Intranet E-mail Systems: as part of our overall software support and strategic planning for more efficient communications systems, we have developed an expertise in the configuration and administration of internet and intranet e-mail systems. We are particularly proficient with Microsoft Exchange and its remote access functionality via Webmail, while we are also able to support alternative email applications.

• Internet Firewall Security: as mentioned above (see Network Security section), we are committed to instituting Internet security devices that are robust and effective. Our approach is to offer solutions from the initial connection, to the server, to the individual end-user. In covering each area, we are confident that we provide our clients with a network environment that is protected against malicious attacks and viruses.

• Remote Office and User Connectivity: in addition to providing quality in-house support for all end-users, we work to make the network resources available to any user (per access restrictions) through VPN, or virtual private network, technology. As needed, we can dispatch technicians to implement, test, and troubleshoot VPN for users at their homes or remote facilities.

• Remote Application Support: in many cases, we are able to provide off-site support through remote monitoring software that allows us to troubleshoot, diagnose and resolve issues without dispatching a technician for on-site support. This benefits the client both in network up-time and in the ability to maintain a more continuous work environment.

• Backup and Anti-virus Solutions: we routinely back-up our clients’ data, and maintain off-site storage for an extra level of security. In the event of catastrophic systems failure, we work with vendors who specialize in data recovery. For protection against virus attacks and hackers, we recommend a comprehensive suite of products that scan email, limit and secure network access, and block suspicious Internet traffic. Overall, our approach has prevented recent virus outbreaks from affecting the daily operations of our clients.

• Voice/Data Cabling Solutions: proper cabling for voice and data is the central nervous system for a network environment. We work with clients during the network build-out stage to identify a scalable solution; we want to meet current needs and provide a bridge for future growth.

• Job Training/Economic Opportunities: WANS promotes opportunities for employment through its support of community technology centers. For example, through a collaboration with the Suitland Family and Life Development Corporation/Suitland Technology Center, we are encouraging residents of Prince George’s County to pursue technology training in preparation for careers in the IT industry. We are undertaking these efforts as a part of the Suitland Revitalization Initiative.